All Camillaboutiqueshop items are covered under a 1-year warranty.

We will gladly repair and/or replace your jewellery due to manufacturing defects for up to one year after the purchase date.

What Is Covered

• Manufacturing faults
• Structural defects
• Stone setting faults resulting from production
• Significant gold finish fading within 1 years for qualifying purchases.

Complimentary Gold Refresh

For our 18k gold-finished sterling silver pieces,we offer up to one complimentary gold refresh services per item within the 1-year warranty period should the finish show significant fading under normal wear.

This service is designed to preserve the beauty, colour and longevity of your piece.

Up to one complimentary gold refresh services per item within 1years.

Customers may be responsible for postage costs outside 30 days from delivery.

Processing times will be confirmed once your claim has been approved.

After the one complimentary services have been used, further refresh services may be available for a small fee.

What Is Not Covered

• Normal wear and tear, including scratches, dents, surface marks or worn prongs
• Bent rings, caught chains, broken clasps or damage caused by impact
• Stones lost due to wear, dropping or prong damage
• Tarnishing or discolouration caused by chemicals, perfumes, lotions, sanitiser, cosmetics, sweat or prolonged moisture exposure
• Exposure to swimming pools, hot tubs or bathing
• Watch battery depletion or damage to watch battery by incorrect usage or accident or exposure to water
• Improper storage or cleaning methods
• Third-party alterations or repairs
• Lost items once delivery has been confirmed
• Cloudiness or dullness caused by product build-up such as lotions, soaps or natural oils. This can be restored with proper cleaning and is not considered a manufacturing defect