• Hi bestie! You can return the jewelry up to 14 calendar days after receiving your order. You can only return the item if the item is undamaged and unworn. The customer is responsible for the return costs.

• We stand behind the quality of our products, but sometimes mistakes happen. If within 14 days of receiving your order, an item is: defective, broken or tarnished we will replace the item(s) for you.(Our policy only applies to items that are defective, broken, or tarnished due to manufacturing defects. We cannot do anything about items that are damaged due to misuse, abuse, or normal wear and tear.)

•  Eligibility for Returns

  To be eligible for a return, items must meet all of the following conditions:

  • Items must be unworn, unused and returned in their original condition
  • Items must be returned in their original packaging, including jewellery boxes, pouches and any protective materials provided
  • Rings must have their original tags attached to be eligible for return
  • Watches must be returned unworn, in their original packaging, with all links intact and unaltered
  • Items showing signs of wear, damage, resizing, alteration or use will not be accepted and will be returned to you
  • Items marked as non-returnable or final sale are not eligible for refund or exchange 

  If you believe your item is faulty or has arrived damaged, please contact our Customer Care team within 7 days of delivery, including your order number and clear photographs of the issue.

  Original shipping charges are non-refundable once purchased.

• For hygienic reasons, we do not accept returns or exchange for earrings and body jewelry.
• Custom,personalized,Engraved Rings & Pre order orders are final sale.
• All discounted applied order are final sale.
• Please make sure to order correct sizes before ordering. To find your ring.visit our guide to help you. If the size not suitable,We do not accept returns refund.

• We gladly accept exchanges within 14 days of delivery.
• Yes, if the item you received is unworn and undamaged with the original tag on it and no discount was applied, we will exchange it for a different product of equal or lesser value. This excludes all personalized items, as these items are final sale. 

• Once your exchange is received, it will be thoroughly inspected by our team. If your exchange is received with visible wear or damage, we will refuse the exchange.

All shipping and handling cost are covered by the customer. We do not cover the shipping cost back to us and back to you. If you are not satisfied with your order, please email us at info@camillaboutiqueshop.com, Our customer service team will respond within 48 hours.

Camillaboutique reserves the right to refuse exchanges or returns at any time.