Thank you for sharing your experience. We are truly sorry for the frustration and confusion caused by your recent order.
We stand 100% behind the quality and authenticity of our Moissanite. Because we recently transitioned to a new supplier, our verification database was temporarily updating, which caused the certificate lookup issue you experienced. Please rest assured that our jewelry is genuine— We stand completely behind our product quality and welcome you to have the stone tested at any local jeweler to confirm its authenticity.
Regarding your replacement, we apologize for any confusion about tracking. Because replacement items are processed manually by our support team rather than through the automated website order system, an online order number was not generated. However, your replacement ring has already shipped and is on its way, with delivery expected in 5–7 business days. We have sent your direct package tracking details straight to your email so you can monitor its progress.
