ICY HEART CUBAN CHAIN NECKLACE

WE SHIP WORLDWIDE

 Packages are generally dispatched within 3-5 business days after receipt of payment and are shipped -this excludes personalized items. 

We ship all our packages FREE Shipping Wordwide For Order Over $50.

International:

 *We are not responsible for any duties, taxes or customs fees

Custom items take up to 15-20 business days to ship as these items are made-to-order. With this being said, our shipping time frame is only an estimation, this is not a guarantee due to the unpredictable intake of orders on any given day. Every custom item we create is manufactured through a structured production process that is expected to be completed within this time frame. Since each custom item is made exclusively for you, there can be unexpected delays due to our personalized production process. If your order is experiencing a slight delay, there is no need to worry - feel free to reach out to info@camillaboutiqueshop.com at any point for an update. 

In the event that taxes and/or duties are incurred for your parcel, you will be held responsible to cover such fees before delivery can proceed.

Returns & Exchanges

What is your return & refund policy?

• Hi bestie! You can return the jewelry up to 14 calendar days after receiving your order. You can only return the item if the item is undamaged and unworn. The customer is responsible for the return costs.
• We stand behind the quality of our products, but sometimes mistakes happen. If within 14 days of receiving your order, an item is: defective, broken or tarnished we will replace the item(s) for you.(Our policy only applies to items that are defective, broken, or tarnished due to manufacturing defects. We cannot do anything about items that are damaged due to misuse, abuse, or normal wear and tear.)
• For hygienic reasons, we do not accept returns or exchange for earrings and body jewelry.
• Custom and personalized orders are final sale.Such as birthstone ring or necklace, and engraved rings
• All discounted applied order are final sale.
• Please make sure to order correct sizes before ordering. To find your ring and bangle size visit our guide to help you. If the size not suitable,We do not accept returns refund.

Do you accept exchanges?

• We gladly accept exchanges within 14 days of delivery.
• Yes, if the item you received is unworn and undamaged with the original tag on it and no discount was applied, we will exchange it for a different product of equal or lesser value. This excludes all personalized items, as these items are final sale. 
• Once your exchange is received, it will be thoroughly inspected by our team. If your exchange is received with visible wear or damage, we will refuse the exchange.

All shipping and handling cost are covered by the customer. We do not cover the shipping cost back to us and back to you. If you are not satisfied with your order, please email us at info@camillaboutiqueshop.com, Our customer service team will respond within 48 hours.

Camillaboutique reserves the right to refuse exchanges or returns at any time. 

Duties & Taxes
International customers may have to pay duties on taxes based on their country. It's the buyers responsibility to pay these fees. Every country is different and the cost will differ based on your countries policies for international shipments. 

Return-to-sender
Please check all your details at checkout. We do not alter shipping addresses. If your package has been returned to us we are happy to resend it back to you, you will be responsible for the additional shipping fee.  

Lost Packages
Once your package is handed over to the courier we are not responsible for any shipping delays or packages that are lost or stole. 

Order Cancellations

All orders placed are final. 

Order Modifications
If your order has not yet been processed, we can modify your order.  Please email us for order modifications by clicking Click Here!
If your order has already been processed we cannot modify your order. 

Order Modifications
If your order has not yet been processed, we can modify your order.  Please email us for order modifications by clicking 
If your order has already been processed we cannot modify your order. 

Return-to-sender
Please check all your details at checkout. We do not alter shipping addresses. If your package has been returned to us we are happy to resend it back to you, you will be responsible for the additional shipping fee. 

Where is my package?
After your order has been shipped you will receive a shipping confirmation email with your tracking number. Please note that we cannot provide you with any additional information than what your tracking shows.

All Camillaboutiqueshop items are covered under a 1-year warranty.

We will gladly repair and/or replace your jewellery due to manufacturing defects for up to one year after the purchase date.